FAQ

FAQ

  • How do I get to LEGOLAND Japan?

    LEGOLAND Japan will be built at Kinjofuto, Minato-ku, Nagoya. Please click here for the access.

  • Can I get to the park by car?

    There is a large public parking lot nearby, however we recommend that you use public transportation during peak periods and/or on the days of special events, as we expect the lot to fill up during those times.

  • Does LEGOLAND® Japan allow adults or children to enter the park alone?

    LEGOLAND® Japan is geared for children aged 2 to 12 and their families, but adults are certainly welcome to visit the park on their own. Children 12 and younger must be accompanied by someone who is at least 16 years of age.

  • How do I receive my ticket?

    • Purchase of 1 DAY PASSES


    【On the LEGOLAND® Japan official website】
    You can select one of 2 options: “Issue an e-ticket” or “Pick up at LEGOLAND® Japan.”
    ① If you select “Issue an e-ticket,” you will receive an email confirming your purchase with a bar code. Simply display the bar code on your mobile device, or print out the email and bring it with you on the day of your visit. Show your mobile device screen or the print-out at the park entrance, and you can enter the park right away.
    ② If you select “Pick up at LEGOLAND® Japan,” you will receive an email confirming your purchase with an order number. Simply jot down the order number or print out the email and bring it with you on the day of your visit. When you arrive, please visit the park ticket booths to pick up your pass.
    【At Seven-Eleven stores】
    A pass containing a bar code will be issued. Please bring this with you on the day of your visit and present it at the park entrance. You can enter the park right away.

     

    • Purchase of Annual Passes
    When you have purchased an Annual Pass, you must pick up your pass at a park ticket booth. When you come to the park to pick up your Annual Pass, you will need to present the following:

    1) The order number in the email confirming your purchase or the voucher issued when you purchased your pass at a Seven-Eleven store.
    2) Any form of identification (such as a driver’s license, official health insurance card or passport, etc.)
    3) The credit card you used to make the purchase*
    *Only for those who purchased the pass using a credit card.

  • I haven’t received an email confirming my purchase.

    The email confirming your purchase may not reach you, depending on your email settings.
    The reason may be one of the following:

    ・ Please check your “spam” email folder, as the email may have inadvertently been directed there.
    ・ Please make sure to register an email address that you will be able to receive on your smartphone, tablet device or desktop/laptop computer.
    ・ Please check your spam email settings, as this could have prevented the e-mail from reaching you.
    ・ If you would like to specify the domain, you will need to allow incoming emails from the “@accesso.com” domain name.
    ・ Please verify that the email address you have entered is accurate.

    In case you would like to have the booking confirmation email re-sent to you, please contact Customer Service:
    LEGOLAND® Japan Customer Service:
    050-5840-0505
    Customer Service is open on weekdays from 10 a.m. to 12 noon and from 1 p.m. to 5 p.m.

    You may also contact us by email:
    Email: info@LEGOLAND.jp


About Park

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