About LEGOLAND Japan Hotel

FAQs

  • How can I make a booking for LEGOLAND Hotel?

    Bookings can be made by online at https://www.legoland.jp/legoland-hotel/hotel/

  • Where is the LEGOLAND Hotel located?

    LEGOLAND Hotel is a walking distance from the front gate of LEGOLAND Japan. The hotel address is 2-7-1 Kinjoufutou, Minato-ku, Nagoya-shi, Aichi 455-8605, Japan

  • What is the cancellation policy?

    Cancellation Policy:          
    Reservation cancelled 1 day prior to arrival, 100% cancellation fees will apply.
    Reservation cancelled 2-7 days prior to arrival, 50% cancellation fees will apply.
    Reservation cancelled 8-20 days prior to arrival, 20% cancellation fees will apply.   
                
    Cancellation Policy for Reservations with Flexible Booking Option: If you have opted to purchase Flexible Booking Option, you may change or cancel your reservation up to 1 day prior to scheduled arrival date.  Any changes to your reservation are subject to availability and new room rates may apply.  If cancellation occurs up to 1 day prior to scheduled arrival date, then full payment is refunded in the original form of payment, minus the non-refundable Flexible Booking Option fee.  If cancellation occurs within 1 day prior to scheduled arrival date, then all payments are forfeited. No cancellations or modifications are allowed within 1 day of arrival.  

  • Is breakfast included in all room rates?

    Yes, breakfast is complimentary for all guest in the room up to 4 or 5 persons depending on the room booked.

  • What is the deposit and payment policy?

    Payment for Room charges and other Enhancements is required upon reservation.

  • How many different themed rooms are there?

    There are Five themes – Pirate, Kingdom, Adventure, NINJAGO and LEGO Friends.

  • How many people does each room sleep?

    Themed and Premium Themed rooms can accommodate up to four (4) occupants, two (2) adults and two (2) children. Each room includes one (1) Queen size bed and one (1) bunk bed (2 beds).

    Premium Plus Themed and Suite Themed rooms can accommodate up to five (5) occupants, two (2) adults and three (3) children. Each room includes one (1) Queen size bed and one (1) bunk bed, with a trundle bed (3 beds).

  • Does the Hotel offer accessible rooms?

    The Hotel offers one (1) accessible rooms

  • Are pets allowed in the Hotel?

    Pets are not allowed in the Hotel; however, our Concierge can suggest local pet accommodations.

  • Are there bathtubs in the bathrooms?

    Yes, bathtubs are available in all rooms.

  • How many restaurants will the Hotel offer?

    The Hotel will offer 2 food and beverage outlets. Bricks Family Restaurant and Skyline Bar.

  • Will there be storage space available to store luggage before/after the check-in /check-out time?

    Yes, storage space is available.

  • What is the check-in and check-out time?

    Check-in 4:00 p.m., check-out 11:00 a.m., late departures and early arrivals will be subjected to a late fee.

  • Are there any smoking rooms?

    All our guest rooms are non smoking.

  • Is there a pool in the hotel?

    We have a children's water play area located on the 1st Floor.

  • What is the age category for Adults and Children?

    Children age is from 3 to 12 years old. Adults age are from 13 years and above.
    Maximum occupancy for Theme and Premium rooms are for 2 adults and 2 children. 
    Maximum occupancy for Premium Plus and Suite rooms are for 2 adults and 3 children.

  • Can children sleep on the bed with parents?

    Children under 3 years old can sleep with parents. Rental of baby cribs are available with limited numbers. Please ask us on the availability when you make your reservations.

  • Can I change my reservations?

    Yes. Please click the button on the right bottom “Control Reservation/Cancel” on our Reservation screen.
    You may change your reservation date but it will be subjected to availability of the date requested.
    The room rate varies from day to day depending on the period. In accordance to with our reservation policy, we will refund the original payment and will recharge based on the new reservation. Cancellation fees will apply when you make changes 21 days prior to the arrival date.

  • Is the rate charged per person?

    The rate is price per room.
    The rate applies per room within the maximum capacity for the room.
    The room rate is inclusive of breakfast based on the number of room capacity.

  • What is the room with view facing?

    The room is facing the view of LEGOLAND® Japan Park.

  • What is the difference between Theme and Premium Rooms?

    A Premium room is a fully themed room with wall paper theming in both the kids section and the adults section. It is also enhanced with additional LEGO models. The Themed room will only have wall paper theming for the Kids section.
    The Premium Plus Room and the Suite Room is also fully themed similarly like the Premium room.

  • Is there parking at the Hotel?

    LEGOLAND® Japan Hotel does not have dedicated parking lots, please use “Kinjo Futo Parking”. Access by car to the hotel lobby is available for luggage drop and pick up.
    It is possible to walk with your luggage from Kinjo Futo Parking to the hotel though Maker’s Pier. Elevators are available.

  • Where can we get the Combo 2 Day Pass which is included in the package?

    It can be collected at the Hotel Reception when you check in.