TERMS AND CONDITIONS OF TICKET SALES SERVICES

TERMS AND CONDITIONS OF TICKET SALES SERVICES

This English version of terms of conditions is prepared for convenience only.  In the event of any conflict or inconsistency between the Japanese and English versions, the Japanese version shall prevail.

 

The Terms and Conditions of Ticket Sales Services (hereinafter referred to as the "T&C") have been established by LEGOLAND® Japan Limited (hereinafter referred to as the "Company").

Article 1.  Definition of "Customer"

"Customer" means each person in Japan using the services through Internet for sale of various types of tickets for LEGOLAND® Japan (hereinafter referred to as "LEGOLAND") operated by the Company (such services are hereinafter referred to as the "Services").  Each Customer using any Services shall be regarded as having agreed to the T&C.

 

Article 2.  Scope of Application and Revision of the T&C

  1. The T&C shall be applied to the Company and each Customer with respect to use of the Services.
  2. If any other services are separately provided in cooperation between the Company and its business partner(s) in relation to the Services, the T&C shall be applied to such service users.
  3. If separate rules are established with respect to any new services provided in future, such rules shall be incorporated in the T&C.terms and Conditions for Use of Fixed Period/Date Tickets of LEGOLAND® Japan , TERMS AND CONDITIONS OF ANNUAL PASSPORT OF LEGOLAND® JAPAN and TERMS AND CONDITIONS OF "FIRST TO PLAY" ANNUAL PASSPORT OF LEGOLAND® JAPAN set forth the terms and conditions concerning the various tickets of LEGOLAND.
  4. The Company may revise the T&C from time to time in a reasonable scope and manner, without obtaining consent of each Customer, which each Customer shall be regarded as having agreed to in advance.
  5. The Company does not guarantee that information provided in the Services are suitable for or available in any area other than Japan.  If a Customer uses the Services from any country or territory other than Japan, such a Customer needs to make such use of the Services in recognition of the above matter.  In addition, such a Customer shall be responsible for compliance with laws of such country or territory applicable to the use of the Services (if any).

 

Article 3.  Usage Environment

  1. Each Customer shall, at his or her expense and responsibility, prepare and execute the machines and devices for telecommunication, software, telephone service agreement, Internet connection agreement or others necessary for the use of the Services.  Any and all telecommunication charges, connection charges or others in relation to the use of the Services (including inquiries concerning the Services) by a Customer shall be borne by the Customer.
  2. The Services are provided only for Customers who are able to operate and use a computer and the Internet at his or her responsibility and to operate and use a computer with appropriate language setting and email settings or others.  If a Customer cannot properly use the Services due to any cause attributable to a machine, device or OS used by the Customer, service provider or other factor beyond the control of the Company, the Company shall not be liable therefor in any respect.

 

Article 4.  Change and Correction of Informed Matters

  1. When a Customer purchases tickets, the Customer shall inform the Company of his or her personal information such as name, address, telephone number and e-mail address (hereinafter collectively referred to as the "Personal Information") in a prescribed form.  If there is omission of any necessary information, garbled characters making impossible the grasp of meaning, false statement or the like in information provided by a Customer, the Company may refuse the Customer’s application for tickets.
  2. If any change occurs or any misstatement is found in the Personal Information of or any other information provided to the Company by a Customer, the Customer shall promptly notify the Company (Telephone No. 050-5840-0505) thereof.
  3. If a Customer suffers any damage due to his or her failure to make such notification, the Company shall not compensate the Customer for the damage at all.  If the Company or a third party suffers any damage due to a Customer’s failure to make such notification, the Customer shall fully compensate the Company or the third party for the damage.

 

Article 5.  Prohibited Conducts

Each Customer shall not perform any of the following conduct in using the Services:

(a)           conduct to provide any false Personal Information or disguise himself or herself as another person, in purchasing tickets;

(b)          conduct which, at the Company decision, will prevent the operation of the Services or threatens to otherwise cause impediment to provision of the Services;

(c)           conduct to avail himself or herself of the Services through unauthorized use of a credit card;

(d)          conduct to assign or transfer to a third party or create a security interest over for a third party the whole or part of the right to use the Services and other rights and obligations hereunder, except as specifically permitted by the Company;

(e)           conduct to infringe on or threaten to infringe on a copyright, trademark right, other intellectual property right, other property right, trade secret, privacy or other right or interest of another Customer, other third party or the Company;

(f)           conduct to otherwise cause any trouble, disadvantage or damage to another Customer, other third party or the Company;

(g)           conduct violating or threatening to violate public order and morals, or conduct to provide another Customer or other third party with any information against public order and morals;

(h)          an criminal act or an act leading or threatening to lead to a criminal act;

(i)            an election campaign or any activity similar thereto, regardless of whether or not it is performed in the election campaign period;

(j)            conduct concerning the sex-related adult entertainment, religion or politics;

(k)          conduct to act through or in relation to the Services for commercial purpose or as preparation for such purpose, without an approval thereof by the Company;

(l)            conduct to use or provide any hazardous program such as a computer virus, through or in relation to the Services;

(m)        conduct to violate or threaten to violate any applicable law or regulations; and

(n)          any other conduct that the Company deems is inappropriate.

 

Article 6.  Copyright

  1. The ownership, copyrights and other rights and interests of any and all tickets and information provided by the Company through the Services shall belong to the Company, except rights and interests belonging to the LEGO® Group, which shall continue to belong to the LEGO Group.
  2. No Customer may use any file or other information provided through the Services for any purpose beyond the scope of the private use by the Customer permitted by the Copyright Act or other laws in any manner, without an approval thereof by the right holder concerned.
  3. Notwithstanding the provisions of the preceding paragraph, if there occurs any dispute between a Customer and a right holder concerned, the Customer shall solve the dispute at his or her expense and responsibility and shall not cause any trouble or damage to the Company or the LEGO Group in relation thereto.

 

Article 7.  Change, Suspension or Discontinuance of the Services

  1. In any of the following cases, the Company may, at its discretion, change, suspend or discontinue the whole or part of the operation of the Services, without prior notice to Customers:

(a)           case where there occurs or threatens to occur an act of God or other emergency event;

(b)          case where the Company performs the regular or urgent maintenance of facilities installed or operated by the Company, in relation to the Services;

(c)           case where there occurs any event making impossible the provision of the Services by the Company to Customers such as abnormality, breakdown or mal-functioning of any facilities installed or managed by the Company; or

(d)          case where the Company determines the change, suspension of discontinuance is necessary.

  1. The Company shall not be liable for any damage caused to Customers by change, suspension or discontinuance of the provision of the Services, regardless of for what reason such suspension or discontinuance is made.

 

Article 8.  Limitation of Liability

  1. The Company shall be exempted from any liabilities which it may otherwise incur, by transacting affairs in accordance with the information provided by each Customer.
  2. The Company shall diligently endeavor to ensure the properness of the Services. However, the Company shall make no guarantee concerning the perfection, accuracy, certainty, usefulness, etc. of the Services or any information, etc. received by Customers through the Services.
  3. The Company shall not be liable at all for damage which Customers may suffer in relation to the delay, change, suspension or discontinuance of the Services, mistake in issue and delivery of tickets or other aspects of the Services, if the cause thereof is not attributable to the Company.  The use of the Services by a minor shall be made with the consent by and on the responsibility of his or her person in parental authority or other guardian.  If a Customer suffers any damage due to a cause attributable to the Company, the Company shall be liable for the damage with the upper limit of the amount of the price(s) of a ticket(s) concerned, unless the damage is caused by the Company’s willful misconduct or gross negligence.
  4. The Company shall diligently endeavor to protect the privacy and confidential information of each Customer.  However, each Customer shall use the Services in recognizing that the Company cannot guarantee the security of the Customer’s privacy, confidential information or others because there are the inherent limits on the security function of the Services.
  5. If a Customer’s use of the Services causes damage or others to another Customer or a third party, the Customer shall solve it at his or her expense and responsibility, not causing any trouble to the Company.

 

Article 9.  Conclusion of Agreement

  1. Each Customer can reserve and purchase tickets of LEGOLAND from the Company through the Services.
  2. Each Customer shall apply for tickets in the manner prescribed by the Company.  A purchase agreement or reservation shall be concluded between the Company and the Customer having applied for the tickets as of the time when the Company’s e-mail approving the Customer’s application for the tickets reaches the Customer, unless a credit company designated by the Customer notifies the impossibility of settlement by credit card for the purchase.
  3. If the confirmation of whether or not a purchase agreement has been concluded or the notice thereof is significantly delayed or becomes impossible due to the telecommunication conditions or disruption of facility provider’s facilities or other reasons beyond the control of the Company or any false information error in registration such as e-mail address, the Company shall not be liable at all for damage suffered by a Customer or a third party because thereof.

 

Article 10.  Manner of Payment

  1. The types and prices of tickets available to Customers through the Services shall be as specified in the sales pages; provided, however, that those types and prices may be changed without prior notice at Company’s determination.
  2. The manner of payment of prices of tickets purchased by a Customer shall be the settlement by the Customer’s credit card belonging to any of the credit card brands designated by the Company, which shall be automatically made on a date designated by the Company.
  3. The settlement by credit card provided for in the preceding Paragraph shall be made on the terms and conditions agreed between each Customer and a credit card company concerned. If there occurs any dispute between a Customer and a credit card company concerned, such a dispute shall be solved between the two parties and the Company shall not owe any responsibility for the solution thereof.

 

Article 11.  Delivery of Tickets

  1. The manner of delivery of tickets shall be selected by each Customer at the time of application therefor from among the manners designated by the Company, if selectable. If a Customer has determined the manner of delivery of tickets purchased by the Customer, the Company shall not, thereafter, accept the change of the manner due to the circumstances of the Customer. In some cases, Customers may be unable to select the manner of delivery of tickets because of circumstances limiting the manner of delivery.
  2. The Company may change the manner of delivery of tickets due to the circumstances of the Company, even after confirmation of the application.
  3. If a Customer does not receive any tickets purchased due to the circumstances of the Customer, the Company shall make no refund therefor.

 

Article 12.  Refusal of Sale, Loss of Right

  1. In any of the following cases (examples), the Company may refuse the sale of tickets or cancel a purchase agreement concluded:

(a)         case where a Customer provides false information with respect to any matter designated by the Company or fails to provide any necessary information;

(b)        case where a Customer performs any conduct causing trouble to another Customer(s) or prevents the smooth sales activities of the Company;

(c)         case where a Customer fails to perform a prescribed procedure within a period of time designated therefor;

(d)        case where a Customer fails to comply with the manner of purchase designated by the Company;

(e)         case where, after application for tickets, a Customer fails to make settlement of the prices of the tickets;

(f)         case where a Customer otherwise violates the T&C; or

(g)         case where a Customer falls under any of the following items:

(i)   An organized group of gangsters (boryokudan), boryokudan member, quasi boryokudan member, boryokudan-related enterprise, general meeting racketeer (sokaiya), pretended social activist, special intellectual and violent group or the like (hereinafter collectively referred to as a "Boryokudan Members");

(ii)   A corporation or other organization whose management is controlled by a Boryokudan Members or a member thereof; or

(iii)   A corporation or other organization whose management a Boryokudan Members is substantially involved with, or a member thereof.

  1. If the Company suffers damage due to any conduct of a Customer referred to in the preceding paragraph, the Company may claim such damages to the Customer.

 

Article 13.  Replacement, Change and Cancellation of Tickets

Any tickets purchased by a Customer may not be replaced, changed or cancelled for any reason. The cooling-off rule shall not be applied to any tickets purchased through the Company.

 

Article 14.  Refund

  1. No refund of prices of tickets purchased shall be made, except as specifically otherwise designated by the Company such as suspension of the operation of LEGOLAND.
  2. When refund is made exceptionally as provided in the preceding Paragraph, it shall be made in a manner separately designated by the Company.

 

Article 15.  Prohibition of Resale

  1. No tickets purchased from the Company may be resold or offered for resale to a third party, whether it is made for commercial purposes or other purposes.
  2. If it is found that a Customer has performed any act referred to in the preceding Paragraph, the Company may invalidate the tickets concerned, at its discretion. In such a case, the Company may refuse the refund of the prices of the tickets and admission to LEGOLAND of the Customer.  If the Customer is in LEGOLAND, he or she may be requested to leave LEGOLAND.  In addition, the Customer may be refused the purchase of tickets thereafter regardless of the types of tickets or the purpose of the purchase.
  3. The Company shall not take any responsibility for tickets other than ones purchased directly from the Company or our business partner.  The Company shall not take responsibility for any trouble concerning tickets purchased through an "Internet forum" or "Internet auction" or from a ticket shop, purchase agent or scalper or others, other than ones purchased directly from the Customer or our business partner.

 

Article 16.  Custody, Loss, etc. of Tickets and Order No.

  1. If a Customer receives tickets or an order No. sheet at a designated convenience store or other place or receives an order No. through transmission of electronic data, the custody of such tickets, order No. sheet or order No. data shall be made on the responsibility of the Customer. No reissue by reason of loss or damage shall be made, in principle.
  2. If, on the day of visit to LEGOLAND, a Customer does not bring tickets or an order No. sheet, has caused an order No. data transmitted to be lost or forgets a mobile data terminal by which tickets (electronical data) have been received, the Company shall not make any refund in relation thereto.  If such tickets or an order No. sheet is carried by a third party(-ies), the third party(-ies) shall be admitted to LEGOLAND on a preferred basis.

 

Article 17.  Handling of Personal Information

The Company shall handle the Personal Information of each Customer based on the "Polices for Protection of Personal Information" separately established and each Customer shall use the Services after agreeing to the terms and conditions thereof.

 

Article 18.  Provision of Personal Information to Financial Institution, etc.

With respect to purchase, etc. of tickets through the Services making use of a credit card, each Customer shall agree that his or her Personal Information will be transmitted between the Company and a financial institution or others in order to confirm the validity of a credit card used.

 

Article 19.  Dispute

If there occurs any dispute concerning the Services between Customers, such a dispute shall be solved between the Customers and neither Customer shall raise any complaint to the Company in relation to such dispute.

 

Article 20.  Governing Law

The formation, validity, performance and construction of the T&C shall be governed by the laws of Japan.

 

Article 21.  Jurisdiction

Any and all disputes which may occur between the Company and Customers in relation to the T&C shall be subject to the exclusive jurisdiction of a district court having competence over the place where the principal office of the Company is located.

 

Article 22.  Others

Matters not provided for herein shall be treated as separately provided by the Company.

 

Supplementary Provision 

The T&C shall come into effect on April, 20, 2016, 0:00 a.m.

This revision shall come into effect as from October 24, 2016, 00:00 a.m.

This revision shall come into effect as from October 25, 2016, 06:00 p.m.

This revision shall come into effect as from November 14, 2016, 00:00 a.m

Matters to be Noted when Visiting LEGOLAND® Japan

・Children under thirteen (13) years of age should be accompanied by a person of sixteen (16) years of age or older.

・There are closed days with LEGOLAND® Japan. In addition, the operating hours of LEGOLAND® Japan are different from season to season.

・In relation to LEGOLAND® Japan, there may occur temporary closing, reduction of operation hours or partial suspension of operation, without prior notice, by reason of bad weather, need in facilities management, etc. In addition, there may occur change, closure or removal of an exhibit, equipment, etc. in attractions without prior notice, by any technical, managerial or other reason.  LEGOLAND® Japan may also restrict admission thereto without specification of reason or explanation.

Terms and Conditions for Use of Fixed Period/Date Tickets of LEGOLAND® Japan

This English version of terms of conditions is prepared for convenience only.  In the event of any conflict or inconsistency between the Japanese and English versions, the Japanese version shall prevail.

 

These Terms and Conditions for Use of Fixed Period/Date Tickets of LEGOLAND® Japan are applied to the fixed period/date tickets of the LEGOLAND® Japan (hereinafter referred to as “LEGOLAND”) operated by LEGOLAND Japan Limited (hereinafter referred to as the “Company”) (those fixed period/date tickets are hereinafter referred to individually as a “Ticket” or collectively as “Tickets”).

1.Use of Tickets

・The effective day or period of each Ticket shall be a specific day or period written on the Ticket as effective day or effective period.  If the last day of the effective period of a fixed period ticket falls under a closed day of LEGOLAND, the Ticket shall continue to be effective up to the immediately following operating day of LEGOLAND.

・If a person having entered LEGOLAND with a fixed date ticket leaves it during the operating hours, he or she shall not be entitled to re-enter it.

・Each Ticket can be used only during the ordinary operating hours of LEGOLAND; provided, however, that Tickets sold as tickets usable for special pay events or special operation hours can be used for such events or hours.

2.Benefits

・Each holder of a Ticket may enjoy rides and shows in LEGOLAND as many times as he or she likes without need to pay any additional charge (except on closed days).

・The Tickets cannot be used together with any other right or benefit for discount or use such as a coupon.  When using a parking lot, a Ticket holder needs to pay an ordinary charge.

・If any privileges are given with a Ticket, the content thereof hall be as specified when the Ticket is sold.

3.Closed Days, Temporary Closing, etc.

・There are closed days with LEGOLAND.  In addition, the operating hours of LEGOLAND are different from season to season.

・With LEGOLAND, there may occur temporary closing, reduction of operation hours or partial suspension of operation, without prior notice, by reason of bad weather, need in facilities management, etc. In addition, there may occur change, closure or removal of an exhibit, equipment, etc. in attractions without prior notice, by any technical, managerial or other reason.  LEGOLAND may also restrict admission thereto without specification of reason or explanation.

Please understand that, in any such case, no refund of paid price of a Ticket shall be made.

4.Purchase of Ticket

・Any person having purchased a Ticket shall not be entitled to cancelation of the purchase or refund of the paid price, in any case.

・The price of a Ticket shall be determined by the age of a purchasing person as of the effective day of the fixed date ticket or the first day of the effective period of the fixed period ticket.  Even in the case where a person applying for a Ticket is twelve (12) years old or younger at the time of the application, if he or she is thirteen (13) years old as of the above-mentioned day, an adult Ticket shall be necessary for the person.  On the other hand, a child Ticket shall be required for a kid having reached the age of three (3) as of the above-mentioned day.

・Application for a Ticket by a minor shall require the consent by his or her person with parental authority or other guardian.

5.Change of Visiting Day

・With respect to a Ticket with which the visiting day may be changed, the manner of the change shall be as separately stipulated by the Company (which stipulation is written on our website).

6.Loss of Ticket

The Company shall not be liable for the loss or theft of Tickets in any respect.

 

Supplementary provisions: These terms and conditions shall come into effect as from October 7, 2016.  These terms and conditions may be modified without prior notice and, if so modified, the terms and conditions after the modifications shall prevail.

TERMS AND CONDITIONS OF ANNUAL PASSPORT OF LEGOLAND® JAPAN

This English version of terms of conditions is prepared for convenience only.  In the event of any conflict or inconsistency between the Japanese and English versions, the Japanese version shall prevail.

 The Terms and Conditions of Annual Passport of LEGOLAND® Japan (hereinafter referred to as the "T&C") are applied to the annual passport (hereinafter referred to as the "Passport") of LEGOLAND® Japan (hereinafter referred to as the "LEGOLAND") operated by LEGOLAND Japan Limited (hereinafter referred to as the "Company").

 

1.Use of Passport

・The effective period of the Passport shall be one (1) year from the opening day of LEGOLAND (April 1, 2017); provided, however, that if the last day of the effective period falls under a closed day of LEGOLAND, the effective period shall expire on the immediately following operation day of LEGOLAND.

・The Passport can be used only for the ordinary operating hours.  It cannot be used for any special pay event or special operating hours for which a separate ticket is required.

・The Passport can be used only by the person registered as the holder thereof. The Passport cannot be lent, rented or assigned to another person.

・When a Passport holder enters LEGOLAND, we will make identification of the person with the face photo on the Passport card.  If a person entering LEGOLAND cannot be recognized as a Passport holder by that, his or her admission may be refused/

・The Passport card is necessary at each time of use of LEGOLAND. Please do not forget the Passport card whenever visiting LEGOLAND. If a Passport holder forgets his or her Passport card, he or she needs to purchase a general ticket for the day.

 

2.Privileges of Passport

・Each Passport holder may use and enjoy any and all rides and shows in LEGOLAND as many times as he or she likes without need to pay an additional charge (except on closed days).

・If any privileges are given with a Passport, the content thereof hall be as specified when the Passport is sold.

・The shown design of the Passport card is a projected one, which may be different from the actual one. The Passport cannot be used together with any other right or benefit for discount or use such as a coupon.  When using a parking lot, a Passport holder needs to pay an ordinary charge.

 

3.Closed Days and Temporary Closed Days

・There are closed days with LEGOLAND.  In addition, the operating hours of LEGOLAND are different from season to season.

・With LEGOLAND, there may occur temporary closing, reduction of operation hours or partial suspension of operation, without prior notice, by reason of bad weather, need in facilities management, etc.  In addition, there may occur change, closure or removal of an exhibit, equipment, etc. in attractions without prior notice, by any technical, managerial or other reason.  LEGOLAND may also restrict admission thereto without specification of the reason or explanation. 

・LEGOLAND may also ask the Passport holders to wait for the admission or restrict admission thereto depending on the degree of congestion. 

Please understand that, in any such case, no refund of paid price of the Passport shall be made.

 

4.Purchase of Passport

・Any person having purchased a Passport shall not be entitled to cancelation of the purchase or refund of the paid price, in any case.

・The price of the Passport shall be determined by the age of a purchasing person as of April 1, 2017, the commencement day of the effective period of the Passport.  Even in the case where a person applying for a Passport is twelve (12) years old or younger at the time of the application, if he or she is thirteen (13) years old as of the commencement day of the effective period of the Passport, an adult Passport shall be necessary for the person. A child Passport shall be required for a kid having reached the age of three (3) as of the commencement day of the effective period of the Passport.

・Application for a Passport by a minor shall require the consent by his or her person with parental authority or other guardian.

 

5.Lapse of Passport

・If the fact that any person other than Passport holder has used a Passport or any other wrongful act is found with a Passport or if a Passport holder has performed any conduct causing trouble to another visitor to LEGOLAND or does not cooperate in response to our request, we may require the Passport holder to return his or her Passport or leave LEGOLAND. In such a case, we will make no refund of purchase price of the Passport. Furthermore, such a Passport holder may be refused admission to LEGOLAND in future and/or sale of a Passport for the following periods.

・A Passport may be used only by a person registered as holder of the Passport. No Passport may be lent, rented or assigned to any other person. No change of the registered holder of a Passport can be made.

・If a Passport is used by any person other than the holder of the Passport, the Passport holder shall be liable for any and all accounts payable by such use.

 

6.Loss and Reissue of Passport

The Company shall not be liable for the loss or theft of a Passport in any respect. If there occurs the loss or theft of your Passport, please notify us thereof at the ticket counter by the entrance gate of LEGOLAND. In such a case, reissue of a Passport shall be subject to the payment of the reissue charge. In reissuing a Passport, the Passport holder having lost his or her Passport needs to be present.

7.Occurrence of Change

If there occurs any change in your address, telephone number, e-mail address, etc. registered, please notify us thereof (Telephone No.: 050-5840-0505).

8.Withdrawal from Membership

When withdrawing from membership, please notify our section in charge thereof and return your Passport to us. No compensation, refund or the like shall be made with respect thereto.

 

Supplementary Provisions 

The T&C shall come into effect on October 7, 2016. This revision shall come into effect as from December 3, 2016, 00:00 a.m. The T&C may be modified without prior notice. If modified, the T&C after the modification shall be applied as from the time of modification.

 

Notes concerning Issue of Passport

・A membership card needs to be prepared for each Passport holder at the first occasion of use of the Passport.

・In preparing a membership card, please notify us of your order number informed you of at the time of application for the Passport and submit an official document for your identification issued by a public agency specifying your name and birth date (such as a driver’s license, health insurance card, resident card, passport or pension book). If you fails to notify your order number or submit such a document, no membership card shall be issued to you. 

・When preparing the membership card for you, your face photo will be taken. Please be present for yourself.

・Even when your face photo is registered at the time of the purchase, we may ask you to re-take your face photo for the preparation of membership card if our staff determines that such photo is indistinct.

・When preparing the membership card, you may need to wait for some period of time.

・For details of the procedure for issuance of the membership card at the first occasion of use of the Passport, please refer to the explanation material sent to your e-mail address notified us of at the time of application for the Passport. If there occurs change of your e-mail address, please notify us (Telephone No.:050-5840-0505) thereof.

TERMS AND CONDITIONS OF "FIRST TO PLAY" ANNUAL PASSPORT OF LEGOLAND® JAPAN

This English version of terms of conditions is prepared for convenience only.  In the event of any conflict or inconsistency between the Japanese and English versions, the Japanese version shall prevail.

 The Terms and Conditions of "1st to Play" Annual Passport of LEGOLAND® Japan (hereinafter referred to as the "T&C") are applied to the "1st to Play" annual passport (hereinafter referred to as the "Passport") of LEGOLAND® Japan (hereinafter referred to as the "LEGOLAND") operated by LEGOLAND Japan Limited (hereinafter referred to as the "Company").

1.Use of Passport

・The effective period of the Passport shall be one (1) year from the opening day of LEGOLAND (April 1, 2017); provided, however, that if the last day of the effective period falls under a closed day of LEGOLAND, the effective period shall expire on the immediately following operation day of LEGOLAND.

・The Passport can be used only for the ordinary operating hours.  It cannot be used for any special pay event or special operating hours for which a separate ticket is required.

・The Passport can be used only by the person registered as the holder thereof. The Passport cannot be lent, rented or assigned to another person.

・When a Passport holder enters LEGOLAND, we will make identification of the person with the face photo on the Passport card.  If a person entering LEGOLAND cannot be recognized as a Passport holder by that, his or her admission may be refused/

・The Passport card is necessary at each time of use of LEGOLAND. Please do not forget the Passport card whenever visiting LEGOLAND. If a Passport holder forgets his or her Passport card, he or she needs to purchase a general ticket for the day.

2.Privileges of Passport

・Each Passport holder will be invited to a preview day before the grand opening of LEGOLAND (preview days: March 18 to 21, 2017).

・Each Passport holder may use and enjoy any and all rides, shows and attractions in LEGOLAND as many times as he or she likes, on operation days, without need to pay an additional charge.

・Each Passport holder will be gifted with a specia1 member’s card of "1st to Play" annual passport and special LEGO® blocks for Passport holder. The shown design of the Passport card is a projected one, which may be different from the actual one.

・Meals and drinks in LEGOLAND are available to each Passport holder at prices of ten percent (10%) discount.

・Each Passport holder will be invited to seasonal events exclusively for Passport holders.

・Some Passport holders selected by lottery will be invited to certain VIP programs.

The Passport cannot be used together with any other right or benefit for discount or use such as a coupon.  When using a parking lot, a Passport holder needs to pay an ordinary charge.

3.Closed Days and Temporary Closed Days

・There are closed days with LEGOLAND.  In addition, the operating hours of LEGOLAND are different from season to season.

・With LEGOLAND, there may occur temporary closing, reduction of operation hours or partial suspension of operation, without prior notice, by reason of bad weather, need in facilities management, etc.  In addition, there may occur change, closure or removal of an exhibit, equipment, etc. in attractions without prior notice, by any technical, managerial or other reason.  LEGOLAND may also restrict admission thereto without specification of the reason or explanation.  Please understand that, in any such case, no refund of paid price of the Passport shall be made.

4.Purchase of Passport

・Any person having purchased a Passport shall not be entitled to cancelation of the purchase or refund of the paid price, in any case.

・The price of the Passport shall be determined by the age of a purchasing person as of April 1, 2017, the commencement day of the effective period of the Passport.  Even in the case where a person applying for a Passport is twelve (12) years old or younger at the time of the application, if he or she is thirteen (13) years old as of the commencement day of the effective period of the Passport, an adult Passport shall be necessary for the person. A child Passport shall be required for a kid having reached the age of three (3) as of the commencement day of the effective period of the Passport.

・Application for a Passport by a minor shall require the consent by his or her person with parental authority or other guardian.

5.Lapse of Passport

・If the fact that any person other than Passport holder has used a Passport or any other wrongful act is found with a Passport or if a Passport holder has performed any conduct causing trouble to another visitor to LEGOLAND or does not cooperate in response to our request, we may require the Passport holder to return his or her Passport or leave LEGOLAND. In such a case, we will make no refund of purchase price of the Passport. Furthermore, such a Passport holder may be refused admission to LEGOLAND in future and/or sale of a Passport for the following periods.

・A Passport may be used only by a person registered as holder of the Passport. No Passport may be lent, rented or assigned to any other person. No change of the registered holder of a Passport can be made.

・If a Passport is used by any person other than the holder of the Passport, the Passport holder shall be liable for any and all accounts payable by such use.

6.Loss and Reissue of Passport

The Company shall not be liable for the loss or theft of a Passport in any respect. If there occurs the loss or theft of your Passport, please notify us thereof at the ticket counter by the entrance gate of LEGOLAND. In such a case, reissue of a Passport shall be subject to the payment of the reissue charge. In reissuing a Passport, the Passport holder having lost his or her Passport needs to be present.

7.Occurrence of Change

If there occurs any change in your name, address, telephone number, e-mail address, etc. registered, please notify us thereof (Telephone No.: 050-5840-0505).

8.Withdrawal from Membership

When withdrawing from membership, please notify our section in charge thereof and return your Passport to us. No compensation, refund or the like shall be made with respect thereto.

 

Supplementary Provisions 

The T&C shall come into effect on April 20, 2016. The T&C may be modified without prior notice. If modified, the T&C after the modification shall be applied as from the time of modification.

 

Notes concerning Issue of Passport

・A membership card needs to be prepared for each Passport holder at the first occasion of use of the Passport.

・In preparing a membership card, please notify us of your order number informed you of at the time of application for the Passport and submit an official document for your identification issued by a public agency specifying your name and birth date (such as a driver’s license, health insurance card, resident card, passport or pension book). If you fails to notify your order number or submit such a document, no membership card shall be issued to you. 

・When preparing the membership card for you, your face photo will be taken. Please be present for yourself.

・When preparing the membership card, you may need to wait for some period of time.

・For details of the procedure for issuance of the membership card at the first occasion of use of the Passport, please refer to the explanation material sent to your e-mail address notified us of at the time of application for the Passport. If there occurs change of your e-mail address, please notify us (Telephone No.: 050-5840-0505) thereof.

Contact

LEGOLAND Japan Call Centre

2-2-1, Kinjoufutou, Minato-ku, Nagoya-shi, Japan, 455-8605 

Telephone No.: 050-5840-0505 

Website: https://www.legoland.jp/