Inquiry Form

Please check the "FAQ" before contacting us.

We will respond to your inquiries in order. Please understand that it may take some time for us to respond and that we may not be able to reply to some questions.

FAQ
Please enter the date and approximate time when the item was lost.
Please enter the details of your inquiry here.
If you have already purchased a pass or reserved a room, please enter the representative's information.

Notification of Found Item

If the item is found, our call center will contact you by phone.
(Caller ID: 052-740-8300)
We will contact you only if the item is found.
Items can be returned either by in-person pickup or by shipping (shipping costs are borne by the customer).
We do not ship valuables or send items outside Japan.

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