How can I make a booking for LEGOLAND Hotel?
Bookings can be made online with only a few clicks through our website.
What is the cancellation policy?
Reservation cancelled 1 day prior to arrival, 100% cancellation fees will apply.
Reservation cancelled 2-7 days prior to arrival, 50% cancellation fees will apply.
Reservation cancelled 8-20 days prior to arrival, 20% cancellation fees will apply.
Cancellation Policy for Reservations with Flexible Booking Option: You will be able to change or cancel your reservation up to one day prior to your arrival with Fleixible Booking Option. Any changes to your reservation are subject to availability and new room rates may apply. If cancellation occurs up to 1 day prior to scheduled arrival date, then full payment is refunded in the original form of payment, minus the non-refundable Flexible Booking Option fee. You can purchase Flexible Booking Option up to 21 days before your arival date.
Can I change my reservations?
Yes. Please click the button on the right bottom “Change/Cancel” on our Reservation screen.
You may change your reservation date but it will be subjected to availability of the date requested.
The room rate varies from day to day depending on the period.
What is the deposit and payment policy?
Payment for Room charges and other Enhancements is required upon reservation.
Is the rate charged per person?
The rate is price per room.
The rate applies per room within the maximum capacity for the room.
The room rate is inclusive of breakfast based on the number of room capacity.
What is the age category for Adults and Children?
Children age is from 3 to 12 years old. Adults age are from 13 years and above.
Maximum occupancy for Theme and Premium rooms are for 2 adults and 2 children.
Maximum occupancy for Premium Plus and Suite rooms are for 2 adults and 3 children.
What credit cards can I use for making a reservation?
Can I reserve a specific floor?
Each floor is designated with a Theme. You may choose your preferred Theme.
Is breakfast included in all room rates?
Yes, breakfast is complimentary for all guest in the room up to 4 or 5 persons depending on the room booked.
Where can we get the Combo 2 Day Pass which is included in the package?
The ticket is available at the Hotel Reception from the morning of your arrival date.
What does the Combo 2 Day Pass Ticket exclusively for Hotel Guest entitles me to?
You will be able to enjoy entry to both the LEGOLAND Japan and Sea Life Nagoya on your day of arrival and the following day. The pass allows you to enter the LEGOLAND Japan multiple times as well.